Privacy Policy

At villento-casino-new-zealand, we are firmly committed to protecting the privacy and security of our players. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit villento-nz.com and use our gaming services. This document applies to all registered players and visitors residing in New Zealand. By accessing our platform or creating an account, you acknowledge that you have read and understood the practices described herein. This policy is effective as of November 6, 2025.

Who We Are

villento-casino-new-zealand is operated by Fresh Horizons Ltd, a company incorporated and registered under the laws of the British Virgin Islands. As the Data Controller, Fresh Horizons Ltd is responsible for the processing of your personal data in accordance with applicable data protection laws, including the New Zealand Privacy Act 2020 and relevant international standards.

Legal Entity: Fresh Horizons Ltd
Legal Address: British Virgin Islands
Operational Partner (UK/Europe): Apollo Entertainment Limited
Data Protection Officer (DPO): Oliver Williams
Contact Channel: Support queries regarding data privacy can be directed to our Data Protection Officer via our 24/7 Live Chat or through our customer support email channels.

What Personal Data We Collect

To provide a secure and regulated gaming environment on villento-nz.com, we collect specific categories of data. This collection is necessary to verify your identity, process transactions, and ensure compliance with anti-money laundering (AML) regulations.

Identity Data: Information required to verify who you are, including your first name, last name, date of birth, and gender. We may also request copies of government-issued identification (passport or driver's license) for Know Your Customer (KYC) verification.
Contact Data: Your residential address, billing address, email address, and telephone numbers.
Financial & Transaction Data: Details regarding your deposits and withdrawals, including bank account info, payment card details (processed via secure PCI-DSS compliant gateways), and full transaction history.
Technical Data: Internet Protocol (IP) address, login data, browser type and version, time zone setting, browser plug-in types, operating system, and platform information used to access villento-nz.com.
Usage & Betting Data: Information about how you use our website, including your gaming history, betting patterns, game preferences, and session times.

Legal Basis for Processing

We process your personal data only when we have a lawful basis to do so. Under the New Zealand Privacy Act and international best practices, our legal grounds include:

Performance of a Contract: Processing is necessary to manage your account, process your bets, and facilitate withdrawals. Without this data, we cannot provide the gambling services offered on villento-nz.com.
Legal Obligation: We are required by law to process personal data for compliance with the Kahnawake Gaming Commission licensing requirements, Anti-Money Laundering (AML) laws, and Counter-Terrorism Financing (CTF) regulations.
Legitimate Interests: We process data to detect and prevent fraud, maintain network security, analyze customer behavior to improve our services, and promote responsible gambling.
Consent: Where required (such as for specific marketing communications or cookies), we rely on your explicit consent, which you may withdraw at any time.

Purpose of Processing

The data collected by villento-casino-new-zealand is utilized for distinct operational and regulatory purposes:

Service Provision: To register your account, verify your age and identity, process financial transactions, and provide customer support.
Risk Management & Security: To monitor for irregular betting patterns, prevent fraudulent activity, and ensure the integrity of our games.
Responsible Gambling: To monitor player behavior for signs of problem gambling and to enforce self-exclusion requests or deposit limits.
Marketing & Personalization: To deliver relevant promotional offers, bonuses, and news about villento-nz.com (only where you have opted in) and to personalize your user experience.
Regulatory Reporting: To cooperate with regulatory bodies and law enforcement agencies as required by our licensing conditions.

Disclosure & Sharing

We do not sell your personal data. However, to operate our business effectively and comply with legal obligations, we may share your information with the following trusted third parties:

Group Companies: Data may be shared within the Casino Rewards group and with associated brands (e.g., Zodiac Casino, Captain Cooks Casino) for central administration and fraud protection purposes.
Service Providers: We engage third-party processors for payment processing, customer support software, IT infrastructure, and marketing services. All providers are bound by strict confidentiality agreements.
Regulatory Authorities: We may disclose data to the Kahnawake Gaming Commission (KGC), the UK Gambling Commission (where applicable for group compliance), or New Zealand authorities if compelled by law or to report suspicious activity.
Financial Institutions: Banks and credit card companies may require data validation to process your deposits and withdrawals securely.

International Transfers

villento-casino-new-zealand operates globally. Your personal data may be transferred to, and stored at, a destination outside of New Zealand, specifically to our servers in the British Virgin Islands or to our operational partners in the United Kingdom and Europe.

When we transfer data internationally, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

Transfers are made to countries deemed to provide an adequate level of data protection.
We use specific contracts (Standard Contractual Clauses) approved for use which give personal data the same protection it has in New Zealand and the EU.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Standard Retention: In accordance with Anti-Money Laundering laws, we are required to keep basic personal data (Identity, Contact, Financial, and Transaction Data) for a minimum of five (5) years after you cease being a customer.
Marketing Data: If you withdraw consent for marketing, your contact details will be removed from our marketing lists immediately, though a record of your opt-out will be kept to ensure we do not contact you in the future.
Deletion Criteria: Data that is no longer required for legal or operational purposes will be securely deleted or anonymized.

Your Rights

Under the New Zealand Privacy Act 2020 and, where applicable, international data protection regulations (such as the GDPR), you have significant rights regarding your personal data held by villento-nz.com.

Right to Access: You have the right to request a copy of the personal data we hold about you.
Right to Correction: You may request correction of any incomplete or inaccurate data we hold about you.
Right to Erasure (Right to be Forgotten): You can ask us to delete or remove personal data where there is no good reason for us continuing to process it. Note: This right is not absolute and may be limited by our legal obligation to retain data for AML purposes.
Right to Object: You may object to the processing of your personal data where we are relying on a legitimate interest or for direct marketing purposes.
Right to Withdraw Consent: If we rely on your consent to process your data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact our DPO via our support channels. We aim to respond to all legitimate requests within 30 days. This service is generally free of charge, though we reserve the right to charge a reasonable fee for unfounded or excessive requests.

Cookies & Tracking Technologies

villento-nz.com uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from.

Strictly Necessary Cookies: Essential for the website to function (e.g., allowing you to log in and access secure areas).
Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website.
Functionality Cookies: Enable us to recognize you when you return to our website and personalize content (e.g., language or region choice).

You can manage your cookie preferences through your browser settings. However, blocking strictly necessary cookies may impact your ability to use our gaming services.

Data Security

We have implemented robust security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way.

Encryption: All sensitive data transfers are protected using 128-bit SSL (Secure Socket Layer) encryption and TLS 1.2+ protocols.
Access Control: Access to your personal data is limited to employees, agents, contractors, and other third parties who have a business need to know. They are subject to a duty of confidentiality.
Audits: We conduct regular security audits and vulnerability assessments to ensure our infrastructure remains secure against emerging threats.

Complaints & Contacts

If you have concerns about how we handle your data, we encourage you to contact us first so we can resolve the issue.

Internal Resolution: Contact our Data Protection Officer (Oliver Williams) via our 24/7 Live Chat or support email. We will investigate your complaint and respond formally.
Escalation: If you are not satisfied with our response, or if you believe we are processing your personal data not in accordance with the law, you have the right to lodge a complaint with the New Zealand Office of the Privacy Commissioner or our licensing authority, the Kahnawake Gaming Commission.

Updates

We keep our Privacy Policy under regular review. This version was last updated in November 2025. We may update this policy from time to time to reflect changes in our practices or relevant laws. Significant changes will be communicated to you via email or a prominent notice on villento-nz.com at least 30 days prior to the changes taking effect. Your continued use of our services after such changes constitutes acceptance of the updated policy.