Responsible Gaming

At villento-casino-new-zealand, we believe that online gaming should always remain a form of entertainment, never a burden. Responsible gaming is the cornerstone of our operational philosophy at villento-nz.com, ensuring a safe environment where players can enjoy our extensive catalog of games with confidence. We are committed to raising awareness about the risks associated with gambling and providing robust tools to help you manage your activity. Our dedicated support team is trained to assist players in maintaining control, ensuring that your time with us remains fun, safe, and within your personal boundaries.

Risk Awareness

Understanding the behavioral signs of problem gambling is the first line of defense. Gambling addiction can develop silently, often rationalized by the player until financial or emotional harm occurs. At villento-casino-new-zealand, we urge all players to monitor their relationship with gambling actively.

If you observe the following behaviors in yourself or a loved one, it may indicate a loss of control:

• Preoccupation: Constantly thinking about the next betting session or studying handicaps during work or family time.
• Chasing Losses: Returning to the casino immediately after a loss to "win back" money, often resulting in larger losses.
• Escalation: Needing to wager larger amounts of money to experience the same level of excitement.
• Concealment: Lying to family or friends about the amount of time or money spent on gambling.

Self-Assessment Test

To help you evaluate your current gambling behavior, please answer the following questions honestly:

• Have you ever stayed away from work or university to gamble?
• Do you gamble until your last dollar is gone?
• Have you ever borrowed money, sold possessions, or delayed paying bills to finance your gambling?
• Do you feel reluctant to use "gambling money" for normal expenditures?
• Do you feel depressed or suicidal because of your gambling?

If you answered "Yes" to any of these questions, we strongly recommend using the limitations tools described below and contacting a professional support organization immediately.

Limits & Tools

villento-casino-new-zealand provides integrated technical tools designed to help you manage your spending and time effectively. These features are accessible directly through your personal account settings on villento-nz.com.

Deposit Limits

Financial management is crucial. You can set limits on the amount you can deposit over a specific timeframe. We encourage you to set these limits before you begin playing.

• Daily, Weekly, or Monthly Limits: You can cap your deposits for a 24-hour, 7-day, or 30-day period.
• Implementation: Requests to decrease a limit (tighten controls) are applied immediately. Requests to increase a limit (loosen controls) are subject to a mandatory 24-hour "cooling-off" period to prevent impulsive decisions.

Session Management and Time-Outs

To prevent players from losing track of time, we offer the following tools:

• Session Timers: You can configure an automated "Reality Check" reminder that pops up after a set duration (e.g., 60 minutes), showing you how long you have been playing and your net win/loss.
• "Take a Break" (Time-Out): If you feel you need a short break to cool down, you can enable a Time-Out period. This temporarily locks your account for a short duration, ranging from 24 hours to 72 hours. During this time, login access is restricted to prevent impulsive play.

Self-Exclusion

For players who feel their gambling has become a serious problem, villento-casino-new-zealand offers a Self-Exclusion facility. This is a formal request to block access to your account for a longer, defined period. This action is taken seriously and is enforced across all brands operated by Fresh Horizons Ltd to ensure your protection.

How to Initiate Self-Exclusion

1. Navigate: Go to the "Responsible Gaming" or "My Account" section on villento-nz.com, or contact our 24/7 Support team via Live Chat.
2. Select Duration: Choose a customized exclusion period ranging from a minimum of 6 months up to a permanent lifetime ban.
3. Confirmation: You will be asked to confirm your decision. Once confirmed, the process is irreversible for the selected duration.

Consequences of Self-Exclusion

• Account Access: You will be unable to log in to your account immediately.
• Financials: Any remaining withdrawable balance will be refunded to you according to our withdrawal policy. No new deposits will be accepted.
• Marketing: We will remove you from all marketing mailing lists to prevent inducements to play.
• Reactivation: Accounts cannot be reopened under any circumstances before the exclusion period expires. After the period ends, a mandatory consideration period applies before access is restored.

Support Resources

We strongly encourage players in New Zealand and globally to utilize professional support networks. Below is a comprehensive list of organizations dedicated to assisting those affected by gambling harms.

New Zealand Local Support

For immediate local assistance, New Zealand residents can contact the Gambling Helpline NZ. This service offers free, confidential support 24/7.

• Phone: 0800 654 655 (Toll-free within NZ)
• Text: 8006
• Website: gamblinghelpline.co.nz

International Support Organizations

Blocking Software

To add an extra layer of protection, we recommend installing blocking software on your devices. These applications prevent access to thousands of gambling sites worldwide:

• GamBlock: Sophisticated blocking software for PC and mobile.
• BetBlocker: A free tool that allows you to self-exclude from over 15,000 gambling sites.
• Gamban: Blocks access to gambling sites and apps across all your devices.

Help for Family

Gambling addiction impacts entire families, not just the individual player. If you are concerned about a family member's behavior at villento-casino-new-zealand, it is vital to approach the situation with empathy rather than judgment.

How to Communicate

• Choose the Right Time: Do not try to discuss the issue immediately after a loss or when emotions are high.
• Use "I" Statements: Focus on how their behavior affects you (e.g., "I feel worried when bills are unpaid") rather than accusing them (e.g., "You are irresponsible").
• Be Prepared: Have contact information for support organizations ready to share.

Support for Families

You are not alone. Organizations such as Gam-Anon provide support specifically for the families and friends of compulsive gamblers. We recommend seeking professional guidance from a psychotherapist or joining family support forums to navigate the recovery process together.

Operator's Commitment

villento-casino-new-zealand operates under the strict regulations of the Kahnawake Gaming Commission (License 00896) and adheres to the highest standards of player protection. Our operator, Fresh Horizons Ltd, employs proactive measures to ensure a safe gaming environment.

Risk Monitoring Procedures:

• Behavioral Analysis: Our systems utilize advanced algorithms to monitor player activity for erratic patterns, such as sudden increases in wager size, session length, or frequency of deposits.
• Intervention: If our Responsible Gaming team detects high-risk behavior, we reserve the right to intervene. This may include sending warning notifications, imposing mandatory limits, or, in severe cases, unilaterally suspending the account to protect the player's welfare.
• Staff Training: All customer support agents receive specialized training to recognize signs of distress and provide appropriate signposting to help organizations.

Updates

We are committed to maintaining the relevancy of our Responsible Gaming policies. Any significant changes to our tools, limits, or legal obligations will be communicated to players via email notifications or prominent banners upon logging into villento-nz.com.

Last Updated: November 6, 2025

Contact & Feedback

If you have questions regarding our Responsible Gaming tools, or if you wish to initiate a self-exclusion or limitation request, our support team is available around the clock.

• 24/7 Live Chat: The fastest way to reach our Responsible Gaming agents for immediate assistance.
• Feedback: We welcome feedback on our protective measures. Please contact our support team to submit suggestions or request a review of your account settings.