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Villento Casino New Zealand
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Terms & Conditions

These Terms and Conditions (the "Terms") govern your relationship with the operator of villento-casino-new-zealand (hereinafter referred to as "the Casino," "we," "us," or "our") and your use of the website located at villento-nz.com (the "Website"). By registering an account, accessing, or using any part of the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms. This agreement constitutes a legally binding contract between you and Fresh Horizons Ltd (and/or its associated operators as defined herein). These Terms are effective as of November 6, 2025. If you do not agree to any part of these Terms, you must immediately discontinue use of the Website.

1. Definitions and Interpretation

To ensure clarity and avoid ambiguity throughout this agreement, the following terms shall have the specific meanings ascribed to them below. Words importing the singular shall include the plural and vice versa, and references to any gender shall include all genders.

  • "Operator" refers to Fresh Horizons Ltd, a company incorporated in the British Virgin Islands, holding a license from the Kahnawake Gaming Commission (license number 00896), and where applicable, its associated entity Apollo Entertainment Limited for specific regional operations.
  • "Player" or "User" means any individual who has successfully registered an account on the Website and has accepted these Terms.
  • "Account" means the unique player profile created by a User on villento-nz.com to access games and services.
  • "Bet" or "Wager" means a financial stake placed by the Player on the outcome of a game or event available on the Website.
  • "Bonus" refers to any promotional funds, free spins, or other incentives credited to a Player's Account that are subject to specific wagering requirements before they can be withdrawn.
  • "Restricted Jurisdiction" means any country or region where online gambling is prohibited by law or where the Casino does not operate. While New Zealand is our primary market, it is the Player's responsibility to ensure their local laws permit online gambling.
  • "KYC" (Know Your Customer) refers to the mandatory verification procedures used to confirm the identity, age, and address of the Player to prevent fraud and money laundering.

2. Account Registration and Security

Access to the services provided by villento-casino-new-zealand is strictly limited to individuals who meet specific eligibility criteria. By opening an Account, you warrant that you are legally capable of entering into binding contracts.

2.1 Eligibility and Age Verification

You must be at least 18 years of age (or the legal age of majority in your jurisdiction, whichever is higher) to register and play. We strictly prohibit underage gambling. Upon registration, we reserve the right to request valid identification documents (such as a passport or driver's license) to verify your age. If we are unable to verify your age, your Account may be suspended, and any funds deposited will be returned, voiding any winnings.

2.2 Registration Process

To create an Account, you must provide accurate, current, and complete information, including your full name, date of birth, valid email address, and residential address. You are permitted to open only one Account per person, household, IP address, and device. Duplicate accounts will be closed, and any associated winnings may be confiscated.

2.3 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials (username and password). You must not share your Account details with any third party. The Operator assumes no liability for any loss or damage resulting from unauthorized use of your Account due to your failure to keep your credentials secure. If you suspect unauthorized access, you must contact Customer Support immediately via Live Chat.

3. Betting and Gameplay Rules

Participation in games on villento-nz.com implies your acceptance of the specific rules applicable to each game. We act as the final authority in determining the terms of any wager.

3.1 Placing Bets

  • Validity: A bet is only valid once it is accepted by our server. If a connection failure occurs after a bet is placed but before the outcome is determined, the result will still be processed by the system.
  • Limits: We reserve the right to limit the maximum amount of any bet or to refuse a bet at our sole discretion without providing a reason. Minimum and maximum bet limits vary by game and are clearly displayed within the game interface.
  • Voiding Bets: We reserve the right to void any bet if there is evidence of error, system malfunction, or suspected fraud. In such cases, the original stake will be returned to the Player's Account.

3.2 Player Conduct

When using our services, particularly in live dealer games or chat functions, you must conduct yourself courteously. Abusive, harassing, or threatening language toward staff or other players is strictly prohibited. Collusion, the use of "bots" (automated software), or any form of cheating will result in immediate Account termination and forfeiture of funds.

4. Bonus Terms and Wagering Requirements

villento-casino-new-zealand offers various promotions to enhance your gaming experience. These bonuses are subject to strict terms to ensure fair play.

4.1 Activation and Usage

Bonuses may be credited automatically or require a bonus code. Unless stated otherwise, bonuses are valid only for the specific period mentioned in the promotion (e.g., 7 or 30 days). If the wagering requirements are not met within this timeframe, the bonus and any associated winnings will expire.

4.2 Wagering Requirements (Playthrough)

Before any bonus funds or winnings derived from them can be withdrawn, you must wager the bonus amount a specific number of times (the "Wagering Requirement"). Different games contribute differently toward this requirement (e.g., Slots often contribute 100%, while Table Games may contribute significantly less). Please refer to the specific promotional terms for exact percentages.

4.3 Restrictions

  • Max Bet Rule: While playing with an active bonus, there is a maximum bet limit per spin or hand. Exceeding this limit may lead to the forfeiture of the bonus and winnings.
  • Prohibited Games: Certain games may be excluded from bonus play. Attempting to play these games with bonus funds is a breach of these Terms.
  • Bonus Abuse: Strategies such as placing safe bets (e.g., betting on both Red and Black in Roulette) to meet wagering requirements constitute bonus abuse and will result in the voiding of winnings.

5. Payments, Deposits, and Withdrawals

We strive to provide secure and efficient banking options for our players in New Zealand. All transactions are protected by 128-bit SSL encryption.

5.1 Deposits

You may deposit funds using credit/debit cards, e-wallets, or other payment methods available in the cashier section of villento-nz.com. The name on the payment method must match the name registered on your Casino Account. We do not charge fees for deposits, though your payment provider might.

5.2 Withdrawals

  • Verification: Withdrawals will only be processed after successful completion of KYC verification. We may request copies of utility bills, ID, and copies of the payment method used.
  • Processing Times: Withdrawal requests enter a pending period (typically 24-48 hours) during which they can be reversed. Once processed, the time to reach your account depends on the method used (e-wallets are generally faster than bank transfers).
  • Refund Policy: In strict adherence to anti-money laundering regulations, refunds or withdrawals generally must be processed back to the original method of deposit. If this is not possible, an alternative method verified by us (e.g., Bank Wire) will be used.

6. Limitation of Liability

While villento-casino-new-zealand endeavors to provide a stable and secure gaming environment, our liability is limited by law.

6.1 Service Availability

The Website and services are provided on an "as is" and "as available" basis. We do not guarantee that the Website will be uninterrupted, error-free, or immune to cyber-attacks. We are not liable for any downtime, server disruptions, lagging, or technical failures that may affect gameplay.

6.2 Exclusion of Damages

To the maximum extent permitted by applicable law, the Operator, its affiliates, and licensors shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of data, loss of profits, or loss of opportunity, arising out of your use of the Website. In no event shall our total liability to you for all damages exceed the amount of the specific wager that gave rise to the liability.

7. Intellectual Property Rights

All content on villento-nz.com is the exclusive property of the Operator or its licensors.

This includes, but is not limited to, text, graphics, logos, button icons, images, audio clips, digital downloads, software, and data compilations. These materials are protected by international copyright and intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the Website for personal, non-commercial entertainment purposes only. You may not copy, reproduce, distribute, modify, or create derivative works from any content on the Website without our express written consent.

8. Privacy and Data Protection

We are committed to protecting your personal data. By using the Website, you acknowledge that we process your personal information in accordance with our Privacy Policy. We utilize standard industry security protocols, including 128-bit SSL encryption, to safeguard your data. For full details on how we collect, use, and store your information, please refer to our dedicated Privacy Policy page.

9. Contact Information

If you have any questions regarding these Terms or require assistance with your Account, our support team is available 24/7.

  • Live Chat: Accessible directly via the Website for immediate assistance.
  • Email: While specific email addresses are managed via our help desk system, support inquiries can be initiated through the contact forms on the site.
  • Headquarters: Fresh Horizons Ltd, British Virgin Islands.
  • Regional Office: Apollo Entertainment Limited, United Kingdom.

10. Termination and Suspension

We reserve the right to terminate or suspend your Account at any time if we reasonably believe you have breached these Terms.

10.1 Grounds for Termination

Your Account may be closed if you:

  • Provide incorrect or misleading registration information.
  • Violate our Bonus Terms or engage in bonus abuse.
  • Are found to be under the legal gambling age.
  • Engage in fraudulent activity, money laundering, or collusion.
  • Use the Website from a Restricted Jurisdiction.

10.2 Effects of Termination

Upon termination, you must immediately cease using the Website. If your Account is closed due to a breach of terms, we reserve the right to withhold any funds in the Account pending the outcome of an investigation. If the closure is not due to a breach (e.g., voluntary closure), valid withdrawable funds will be remitted to you.

11. Changes to Terms

We reserve the right to modify, amend, or update these Terms at any time to reflect changes in legal, regulatory, or operational requirements. Significant changes will be communicated to you via email or a prominent notice on the Website (e.g., a pop-up upon login). Continued use of the Website after such changes have been published constitutes your acceptance of the new Terms. If you do not agree to the changes, you must stop using the Website and close your Account.

12. Governing Law and Jurisdiction

These Terms generally are governed by the laws of the jurisdiction in which the Operator is registered. For players accessing the site under the primary license, the governing law is that of the Kahnawake Gaming Commission and/or the British Virgin Islands.

12.1 Dispute Resolution

In the event of a dispute, you should first contact our Customer Support team to resolve the issue informally. If a resolution cannot be reached, you may escalate the complaint to our designated Alternative Dispute Resolution (ADR) provider or the licensing authority (Kahnawake Gaming Commission). The decision of the licensing authority shall be final and binding regarding gameplay disputes.